FAQ

General Questions (16)

If you receive your product and aren’t satisfied, you may exchange it for a new one within 30 days, less shipping and handling fees.

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Yes, every fi comes with a one-year limited warranty.

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Please contact support@senclo.com.

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Press the button on the fi controller to open/close the garage. Or you can control the garage directly from the fi app.

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Just touch the HD screen and fi will turn on. It will automatically turn on when there is access to the garage and has a timer to turn off when not in use.

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Yes, both versions with send updates to the app whenever there is a newer version.

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Use the app to open/close, check status, check the temperature in the garage, add and remove additional sensors, autonomous mode and more.

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The Fi device connects to the cloud via WIFI and the app connects to the device through the cloud.

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Yes, the Fi app is available for iOS and Android devices.

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The Fi Door sensor is Black and the Fi Mini is White

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Autonomous mode – Auto-open and auto-close the garage

Ultra sonic sensor – Proximity sensor to detect door opening up to 1 inch

Activity log – View a history of all accesses to the garage can be viewed on the app

Friends Access – Use the app to allow access to anyone

HD TouchScreen – Beautiful 5 inch resistive touch screen

Multiple Garages – Buy additional door sensors and control up to 3 garages

Post A Note – Post a message on the controller via the app

Customize themes – Change themes on the controller

Vacation Lock Down – Lock down the garage so it cannot be accessed without a pin

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No. No monthly service is required.

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You’ll be able to use fi to simplify your life by always knowing the state of your garage. Feel peace of mind knowing that is closed behind you when you leave . Feel safe knowing no one can open it without you getting instant notifications to your phone. Use it to help you manage deliveries, open the door for a friend and even use it for keyless entry.

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Fi was created by ex-Intel and ex-AMD engineers. Their experience in the industry gave them greater insight into what consumers were looking for, and how the current products were unsatisfactory for most customers. After recognizing the massive inefficiency of standard automated products, they decided to create something better for home owners. Their goal was to automate everything so that homeowners don’t have to.

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It was named after the mathematical term phi which is the golden ratio of 1.681 which was used to create its aesthetically pleasing design.

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Fi is a universal garage door opener. It can be used to make your existing garage smart.

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