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Having issues with the sensor.  

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molejao43
(@molejao43)
New Member
Joined:7 months  ago
Posts: 2
14/05/2018 5:48 am  

Over the weekend I installed the HD touch panel and sensor.  Sensor is in the correct spot, did calibration and it worked for an hour.  I used the touch panel and the phone app to open and close garage.  After an hour I try to use the phone to open the garage but nothing happens.  The app on the phone says the garage is opening but there is no action from the garage door. 

Then I try to log out and log back in on the app and restart the device and try to get everything reset up again.  The touch panel boots up and connects to wifi, cloud and sometimes it finds the sensor.  When I finally get it to connect again it works for an hour then I am not able to open or close the garage again.  On the app when I go to remove fi sensor, the sensor never comes up and I get a message saying network error, check internet connection.

I am not sure if I have a faulty sensor or what the issue is.  Any help would be greatly appreciated.


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Brian
(@brian-hoang)
Member Admin
Joined:1 year  ago
Posts: 7
14/05/2018 8:50 am  

Hi molejao43,

Thanks for posting your question in our forum.  This type of behavior typically caused by weak wifi signal.  On the top right of the touchscreen, you may see 2 green bars and sometime just 1 green bar.  This is another good indication that wifi signal in your garage is not strong enough for Fi to operate.  We recommend user to use Google wifi extender in their garage to improve signal integrity.  Adding wifi extend should resolve this issue.  Please write to us at support@senclo.com if problem persist.

Thanks,

Brian


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molejao43
(@molejao43)
New Member
Joined:7 months  ago
Posts: 2
14/05/2018 9:00 am  

Hey Brian, thanks for the response.  I do have an extender setup and the panel shows 3 green bars.  When I reboot the power module and everything starts up the sensor has a blue light, the panel is at the main screen and it appears that everything is working.  I go to the admin settings and look at connected devices the sensor does not show up. Sometimes the sensor does show up, but it is very random.  Like I mentioned earlier when I get everything to work , it is great but it doesn't last very long.  I would say tops 2 hours.  I try to press the screen to open the garage from panel and it doesn't do anything. 


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John
 John
(@john)
New Member
Joined:5 months  ago
Posts: 1
16/07/2018 7:01 am  

Didn't see a response to OP and having identical issues. Worst case Wi-Fi signal strength measured at both controller and sensor is -54 dBm which is considered a strong signal yet the problem persists. When the sensor becomes disconnected from Wi-Fi does it automatically attempt to reconnect or is human intervention required? Sensor logo is blue at first, then turns to green but stays at green forever unless I reboot. When rebooting the cycle repeats itself.

 

Also what's the minimum Wi-Fi sensitivity of both the sensor and controller? Seems like both have poor sensitivity.  


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