FAQ

Compatability (2)

Yes. You are able to make subsidiary or shared accounts with other users that will allow them limited control over your Fi devices.

Category: Compatability

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Apple devices must be iOS 8 or newer. Android devices must be version 4.4 or newer.

Category: Compatability

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Fi Garage Door Controller (7)

It is made up of aluminum casing and polycarbonate. It can last for decades.

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Yes, the voice control is one of the great features of our smart garage door opener.  Connect it with Alexa or Google Assistant to use the feature.

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Yes, you can customize the look of your controller.  Choose your icon color, backgrounds, and themes.

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Connect Senclo Fi to your home network same as you are connecting with your smartphone, find your network and input password.  Once you are connected, you will be able to control your garage door sensor through Wi-Fi.

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No, this smart garage door opener is easy to install in your home just like other home devices.  Refer to our step-by-step instruction from the user guide manual for easy reference.

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    Register your purchased unit to get the maximum product support including the warranty.  An email will be sent after the registration process to know more about your support options.

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    Senclo products are guaranteed with quality and durability perfect for travelers and people on the go.

    .   Here are the great features of our smart garage door opener:

    • Sleek design
    • Geolocation Technology
    • Cloud Access
    • Voice Control

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    General Questions (16)

    If you receive your product and aren’t satisfied, you may exchange it for a new one within 30 days, less shipping and handling fees.

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    Yes, every fi comes with a one-year limited warranty.

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    Please contact support@senclo.com.

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    Press the button on the fi controller to open/close the garage. Or you can control the garage directly from the fi app.

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    Just touch the HD screen and fi will turn on. It will automatically turn on when there is access to the garage and has a timer to turn off when not in use.

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    Yes, both versions with send updates to the app whenever there is a newer version.

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    Use the app to open/close, check status, check the temperature in the garage, add and remove additional sensors, autonomous mode and more.

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    The Fi device connects to the cloud via WIFI and the app connects to the device through the cloud.

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    Yes, the Fi app is available for iOS and Android devices.

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    The Fi Door sensor is Black and the Fi Mini is White

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    Autonomous mode – Auto-open and auto-close the garage

    Ultra sonic sensor – Proximity sensor to detect door opening up to 1 inch

    Activity log – View a history of all accesses to the garage can be viewed on the app

    Friends Access – Use the app to allow access to anyone

    HD TouchScreen – Beautiful 5 inch resistive touch screen

    Multiple Garages – Buy additional door sensors and control up to 3 garages

    Post A Note – Post a message on the controller via the app

    Customize themes – Change themes on the controller

    Vacation Lock Down – Lock down the garage so it cannot be accessed without a pin

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    No. No monthly service is required.

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    You’ll be able to use fi to simplify your life by always knowing the state of your garage. Feel peace of mind knowing that is closed behind you when you leave . Feel safe knowing no one can open it without you getting instant notifications to your phone. Use it to help you manage deliveries, open the door for a friend and even use it for keyless entry.

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    Fi was created by ex-Intel and ex-AMD engineers. Their experience in the industry gave them greater insight into what consumers were looking for, and how the current products were unsatisfactory for most customers. After recognizing the massive inefficiency of standard automated products, they decided to create something better for home owners. Their goal was to automate everything so that homeowners don’t have to.

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    It was named after the mathematical term phi which is the golden ratio of 1.681 which was used to create its aesthetically pleasing design.

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    Fi is a universal garage door opener. It can be used to make your existing garage smart.

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    Installation (3)

    This will vary depending on your product, but as a general rule, yes, you should turn off the power any time you’re working with wires.

    Category: Installation

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    1. Swap your existing controller with the fi controller

    2. Install the Door Sensor

    3. Connect the trigger wires to the garage door opener

    4. Connect to your WiFi network

    5. Download the Fi app and follow instructions on the app.

    6. Enjoy Smart features.

    Category: Installation

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    Yes, User Manual is available on line at: https://senclo.com/support/users_guide/

    Category: Installation

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    Support (6)

    Travelers can feel safe for their home while on vacation with the help of our smart garage door opener.   Control access to your garage while you are away and get alert notifications for unauthorized access.

    Category: Support

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    The user guide  is available from our website.  You may also checkout our interactive user guide.

    Category: Support
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    Yes, Senclo Fi is compatible both with Android and Apple devices.  Download Fi applications from Apple Store and Google Play.

    Category: Support

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    No worries! You may email us for any further questions at contact@senclo.com

    Category: Support

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    Contact us immediately to assess the problem.  If valid under warranty period, we will replace the item as soon as possible.

    Category: Support

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    We offer one year limited warranty for our products.

    Category: Support

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